Recently, this Toronto office space blog writer had a bad customer experience waiting for a bus after a fireworks display. The fireworks were attended by thousands of people who were looking to go home after the event concluded.

As with any other major fireworks displays, traffic was bad and buses were delayed. The media encouraged people to take public transit and leave the car at home. A large number of people chose to take a bus route that was a ten-minute walk away from the central location of the fireworks display. They anticipated that the bus route that was only 30 seconds away from the fireworks would be crowded and streets would be congested. The only problem was that the transit authority had not planned for that many people to stay the extra few minutes and did not put on additional buses on the Main Street bus route in the Beaches, leaving many people stranded in the pouring rain. The regularly scheduled buses (20 minutes apart) filled up quickly and the crowd was not able to get on them. For this writer, it took almost 2 hours to get out of the area and proceed to my home.

Upon getting home, I took to the internet to lodge a compliant with the transit authorities customer service department with a detailed account of what had occurred. Several days later, I received a reply that sounded very much like a form later that did not address the specifics of my compliant. This got me to thinking more about how customer service has become so impersonal. I also started to wonder what the difference is between quality customer service and simply trying to placate customers with apologies and promises.

After some research, I found advice that will help Telsec deliver better customer service for not only our office space tenants, but also our Toronto virtual office clients. I then realized that what I found could be be of interest to those who read our office space Toronto blog for business advice.

I decided that this week, I want to explore what customer service is and talk about the history of customer service. I want to share with our readers some information on what makes good customer service and what makes exceptional customer service. More importantly, I want to explore with our readers the way technology has changed the way that customer service is not only handled, but also the not so obvious customer service challenges On the flipside, I also want to look into how good intentions can also lead to bad customer service.

Our Amenities

We are by far the most experienced and best coworking team in the market – established in 1980

We are the highest Tech centre in the market

We have a very modern, high quality, brand new facility located at:

18 King Street East, Suite 1400

Toronto, Ontario M5C 1C4 Canada

- 18 King Street East is a boutique Class A building – East of Yonge: easy street parking, less traffic, excellent restaurants and lovely parks – St. James Park @ Church & King and Berczy Park @ Wellington East, Scott and Front Streets – Very high energy and engaging area
- A few steps (a few seconds) to the Yonge Street subway/underground PATH network and streetcar available outside building
- Building is located in Toronto's vibrant financial district
- Plenty of parking available in the area including street parking and reserved parking in the 18 King building
- Adjacent to the building huge outdoor food courtyard - Beer Bistro www.beerbistro.com and Craft Beer Market www.craftbeermamrket.ca restaurants and bars with onsite catering services
- Onsite amenities: Tim Horton's, Beer Bistro, Convenience store and Starbucks across the street
- Nearby amenities: underground PATH network, numerous restaurants, banking, Starbucks plus a wide array of nearby shops and services
- New modernized office layout fully furnished with meeting spaces and training rooms plus café lounge area
- We are leaders in the service of training/meeting rooms with full conference facilities, high quality hot and cold catering
- Largest training room and conference facilities accommodate up to 60 people classroom style
- Ultra-high-speed - 1 GIG pipe = 1,000 x 1000 fiber-optic network, which will deliver internet connection speeds faster than most North American services
- Private shower room
- Indoor Reserved Parking at the current building rental rate
- Bicycle parking
- Rent a space to accommodate your team for meetings, training sessions, corporate events or coworking space or flexible office space for one day, one week, one month or one year, or whatever term suits your business
- Telsec has over 650 locations in 40 different countries worldwide available for their clients. Office clients receive up to 8 hours of meeting space per month at no charge at any ABCN member location. Plus, Office and Virtual Office clients may rent a space from any member location at special member rates which varies depending on the location
- King Edward Hotel is located across the street - recently completed a $40 million renovation and boutique hotels close by within walking distance

Dining and entertainment at high quality restaurants only minutes away – Carisma, Terroni, Woods Restaurant & Bar and Michelin Rated - Restaurant 20 Victoria. Plus numerous lunch and takeout eateries nearby

Please check out our 70 second video on our home page or click here:

Take a look at our facilities www.telsec.net

Telsec will Customize Your Client’s Office(s) Layout to Meet Their Requirements.

You are welcome to drop-in any-time, a quick call would be appreciated to ensure our availability Vanessa 416-574-1112 or Josie 416-606-4349 or e-mail josie@telsec.net.

Customer Service and the Importance of Quality Customer Service

Looking to Learn More?

If There is No Trade Association of Professional Group for Your Industry, Start Your Own

So what is Customer Service?

Customer Service and the Importance of Quality Customer Service

Looking to Learn More?

If There is No Trade Association of Professional Group for Your Industry, Start Your Own

So what is Customer Service?

Hotels

Restaurants

Health and Wellness

Our Amenities